Frequently Asked Questions
Everything you need to know about Suavecito Pomade, shipping, and grooming.
What is the difference between Original Hold and Firme Hold pomade?
Our Original Hold Pomade is a medium-hold formula suitable for most hair types and styles. The Firme (Strong) Hold is designed for thicker, unmanageable hair or styles that require maximum staying power throughout the day.
How long does shipping take for domestic orders?
Standard domestic orders are typically processed within 1-2 business days. Shipping times range from 3 to 7 business days depending on your location and the shipping method selected at checkout.
Are Suavecito pomades water-soluble?
Yes, our signature pomades are water-based, which means they provide a strong hold like a wax but wash out easily with just water, leaving no greasy residue behind.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. Due to the nature of personal care items, we cannot accept returns on products that have been opened or used.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs fees, duties, and longer transit times depending on the destination's postal service.
Can I change or cancel my order after it has been placed?
We strive to process orders as quickly as possible. If you need to make a change, please contact our customer support team within 1 hour of placing your order, and we will do our best to accommodate your request.